What is an SAP Azure Support Contract?

An SAP Azure Support Contract provides companies with comprehensive support and optimized support structures for their SAP applications hosted on Azure, ensuring maximum availability and performance. The certified BALTX.com expert help you.

What support levels are available?

Microsoft offers various support levels, including 'Professional Direct' and 'Unified Support', which can be selected based on specific requirements and technologies used. The certified BALTX.com expert help you.

What technical requirements must be met?

For full support, certain technical requirements such as the activation of integrated SAP monitors and the use of Azure monitoring extensions must be met to ensure seamless integration and monitoring. The certified BALTX.com expert help you.

SAP Azure support contract – SAP Technology & Security

The SAP Azure Support Contract is an important agreement for companies running SAP applications on the Microsoft Azure platform. These contracts offer comprehensive support and optimized support structures to ensure maximum availability and performance of SAP systems. Microsoft offers different levels of support that can be selected according to specific requirements. In order to benefit from full support, certain technical requirements must be met, including the use of Azure monitoring extensions.

For hosting SAP systems on the Microsoft Azure Cloud, at least Azure Support: Professional Direct (ProDirect) must be purchased to ensure fast initial response, escalation management and prioritization.

We are happy to support you in the following areas:

Onboarding Requirements	Various technical and infrastructural requirements must be met for the onboarding of SAP systems on Azure. Companies need an Azure subscription that can be linked to SAP HANA on Azure, as well as a Microsoft Premier Support contract. The network connection must be made via Azure ExpressRoute to ensure a reliable and fast connection between the local data centers and the Azure cloud. In addition, specific operating system licenses and software installation components are required in order to operate the SAP applications properly.
Responsibility in support	The responsibility for support for SAP on Azure is clearly defined between Microsoft and SAP as well as any third-party providers. Microsoft provides support for the Azure infrastructure, while SAP provides support for the applications. If a problem occurs for which the cause is unclear, it is advisable to contact SAP first to carry out a comprehensive problem analysis. Microsoft should be contacted directly in the event of recognizable infrastructure problems. This clear division ensures that every problem is solved quickly and effectively.
Best practices in support	Best practices in support for SAP on Azure include careful planning and implementation of high availability and disaster recovery solutions. It is important to set up and validate a complete HADR (High Availability and Disaster Recovery) solution during the pilot phase. In addition, regular backups and security updates should be performed to ensure the integrity and availability of the systems. The use of Azure Monitor and other Azure-specific tools for monitoring and managing the SAP systems also helps to optimize support.